Door dash verification#

In New York City, all app-based food delivery companies are required to pay workers at least once a week under a law that has been in place since 2022. Removing a worker from their platform, the company says, is a final resort. Others share accounts with friends and family, and others rent accounts, paying the owner either a percentage of their weekly delivery earnings or as much as $500 a month.Ĭompanies typically flag suspicious accounts when it realizes it appears to be active throughout the whole day - a sign that multiple people share the same account - or when a customer submits a complaint alleging that the person who delivered their meal is not the same person pictured on their screen, workers say.Īt DoorDash, a customer complaint about a worker’s identity doesn’t immediately trigger a deactivation, but it does generally result in a search for other inauthentic behavior tied to the worker’s account. Many undocumented delivery workers sign up for the apps under assumed identities, or submit fake IDs, and work until they get caught. Many delivery workers toiling in the gig economy who lose access to their accounts, or don’t have proper tax identification in the first place, find creative - and risky - ways to work anyway. “We look forward to engaging with the Department of Consumer and Worker Protection to correct the record and clear up this misinformation,” he added. “We have fair and clear standards that we hold all Dashers to, and we will always give anyone an opportunity to appeal if there is an issue with their account.” “We can confirm that some of these Dashers were deactivated for providing false information and others were unable to confirm their necessary financial details,” Scheinholtz wrote in an email statement, referring to the cases of five workers who submitted complaints to DCWP and spoke with THE CITY. In a statement, DoorDash spokesperson Eli Scheinholtz said the company “strongly reject these false and baseless allegations,” which he described as being pushed by “thinly-veiled political motivations.”

“The investigation covers these complainants and any other DoorDash workers who may have experienced late payment or nonpayment.” “DCWP has received complaints from delivery workers alleging DoorDash did not pay them for work they performed, and we are investigating,” Lanza said in a statement. Meanwhile, the group is fielding more than 50 additional complaints totaling an additional $55,500, all of them regarding wage theft allegations against DoorDash.ĭepartment spokesperson Michael Lanza confirmed DCWP is investigating wage theft complaints regarding DoorDash and urged “any delivery worker who believes they have not been paid” to reach out to the agency. The 13 complaints cover alleged missed pay mostly between April and May of this year, and collectively amount to nearly $22,000 in lost wages, according to WJP. The Workers Justice Project, the parent organization of delivery worker advocacy group Los Deliveristas Unidos, helped Felix and the other 12 workers file their complaints. Members and sponsors make THE CITY possible.

I submit all my paperwork, follow all the company and the customer’s instructions, and to lose my account and money in the process is very frustrating.” “This is my only job, and when I lost access to my account I had nothing else to fall back on. “It makes me very angry,” said Felix, who spoke to THE CITY in his native Spanish. Then it locked him out of his DoorDash account - and withheld a $1,200 paycheck he said he’d earned that week.

Door dash verification#

The company, he said, never sent him a follow-up verification email, which he described as the final step in completing the process. Felix, who’d been working as a delivery “Dasher” for about a year and a half, submitted all of the information to the company, including his tax identification number, known as an ITIN. It was a routine user identification procedure Simitrio Felix had followed before.Įvery year, DoorDash asks workers to resubmit their tax identification number, emails, phone numbers and other documents for tax purposes and to confirm the identity of the owner of the account.